Privacy Policy

Welcome to 24H Cash, a loan application service provided by KOTOA LIMITED ("we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application to apply for a loan.

We are committed to protecting your privacy and handling your data in an open and transparent manner, in compliance with the Data Protection Act, 2020 (Act 843) of Ghana.

Welcome to 24H Cash, a loan application service provided by KOTOA LIMITED ("we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application to apply for a loan.

We are committed to protecting your privacy and handling your data in an open and transparent manner, in compliance with the Data Protection Act, 2020 (Act 843) of Ghana.

Our App is designed as a form collector. We do not automatically collect any personal information from your device without your consent. The only information we process is what you voluntarily and actively provide to us by filling in the application form within the App. This information may include:

• Personal Identifiers: Your full name, date of birth, and gender.
• Contact Information: Your phone number, email address, and residential address.
• Financial Information: Your employment status, income level, and bank account details (for loan disbursement and repayment).
• Identity Verification: Your Ghana Card number or other government-issued ID details.

We use the information you provide solely for the following purposes:

• To process and assess your loan application.
• To verify your identity and the information you have provided.
• To communicate with you regarding your application (e.g., sending updates, requests for additional information).
• If your application is successful, to disburse the loan and manage repayments.
• To comply with legal and regulatory obligations in Ghana.

We process your personal data based on the following legal grounds under the Data Protection Act, 2020:

• Your Consent: By voluntarily filling out and submitting the application form, you are giving us clear consent to process your personal data for the specific purposes outlined above.
• Necessary for the Performance of a Contract: The processing is necessary for us to consider entering into a loan agreement with you.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject.

We will not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• With Credit Reference Bureaus: As required by law and best practice in Ghana, we may share your data with licensed credit reference bureaus to assess your creditworthiness.
• With Service Providers: We may share information with trusted third-party vendors who assist us in operating our App and conducting our business (e.g., cloud hosting, SMS services), provided they agree to keep this information confidential.
• For Legal Reasons: We may disclose your information where required to do so by law or in response to valid requests by public authorities.

We implement appropriate technical and organizational security measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is entirely secure, and we cannot guarantee the absolute security of your data.

As a data subject, you have the following rights regarding your personal data:

• Right of Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request correction of any inaccurate or incomplete data.
• Right to Erasure (Right to be Forgotten): You can request the deletion of your personal data under certain conditions.
• Right to Restrict Processing: You can request that we temporarily or permanently stop processing all or some of your personal data.
• Right to Object to Processing: You can object to our processing of your personal data.

We will retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements. If your loan application is unsuccessful, we will typically delete your data within a reasonable period, unless we are required to keep it longer by law.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.